FAQ
Frequently asked questions
Straight answers about trials, field workflows, billing, security, and plans. Can't find what you need? Contact our team.
Quick answers
What is FieldNexus?+
FieldNexus is field service management software for home service businesses — scheduling, dispatch, mobile work orders, customer communication, invoicing, and reporting in one place.
Which industries use FieldNexus?+
HVAC, plumbing, electrical, cleaning, landscaping, pest control, pool service, security, handyman, and many other trades. See the industries directory for detailed playbooks.
How do I contact support?+
In-app chat and email support are available for active accounts. For anything else, email [email protected] (include your company name and, if applicable, the email on your FieldNexus account).
Getting started
Trials, onboarding, and what you need to go live.
How long is the FieldNexus free trial?+
Every plan includes a 14-day free trial with full access to core features. You can invite your team, import customers, and run real jobs before adding a payment method.
How quickly can we go live?+
Most teams schedule their first jobs within a day. If you are importing from spreadsheets or another tool, plan for a short data migration window — our team provides templates and checklists.
Do you offer implementation help?+
Yes. Self-serve onboarding is included for every account. Larger teams can add guided implementation for dispatch rules, integrations, and custom forms.
Product & platform
Features, mobile apps, and how FieldNexus fits your operation.
Does FieldNexus work on iPhone and Android?+
Yes. Technicians use native iOS and Android apps for work orders, photos, signatures, time tracking, and payments. The office team uses the web app in the browser.
Can customers book appointments online?+
Yes. You can embed a branded booking form on your website so new and existing customers pick services, share details, and choose times that respect your rules and capacity.
Is there a customer portal?+
Customers can view appointments, pay invoices, see service history, and submit requests from a branded portal — reducing inbound calls for your office.
Does FieldNexus support recurring service agreements?+
Yes. Agreements can automate visit scheduling, reminders, renewals, and recurring billing so maintenance and membership programs run without manual spreadsheet work.
Dispatch & field operations
Scheduling, routing, and real-time visibility.
Is there a live dispatch board?+
Yes. The dispatch board shows technicians, jobs, and statuses in one view so coordinators can assign, reassign, and respond to emergencies without juggling whiteboards and texts.
Can we send customers ETA and on-the-way messages?+
Automated SMS and email notifications keep customers informed from booking through completion, including technician ETAs when you enable GPS-based updates.
Does FieldNexus track technician location?+
Optional GPS features help verify arrivals, improve routing decisions, and give customers transparency. You control policies and permissions for your team.
Billing & accounting
Invoices, payments, and your books.
Can technicians collect payment in the field?+
Yes. Mobile workflows support card-present and digital payment links so you can capture revenue at the job instead of chasing paper invoices weeks later.
Does FieldNexus integrate with QuickBooks or Xero?+
Accounting sync is supported so customers, invoices, and payments stay aligned between FieldNexus and your accounting system — reducing double entry.
Can we accept deposits or progress billing?+
Yes. Deposits, staged invoices, and partial payments are supported for larger jobs and commercial work.
Security & reliability
How we protect your data and keep you online.
How is my data secured?+
Data is encrypted in transit and at rest. Access is role-based, and audit-friendly activity history helps larger teams meet internal controls.
Who owns my customer and job data?+
You do. FieldNexus is a processor for operational data you store in the platform; export tools help you maintain your own backups when needed.
What uptime should we expect?+
We target high availability for the cloud service. Status updates and maintenance windows are communicated in advance whenever possible.
Pricing & plans
Transparent answers about cost and commitment.
How is FieldNexus priced?+
Plans are designed around team size and feature bundles. Annual billing is available for teams that prefer predictable budgeting.
Are there per-technician fees?+
Pricing scales with the value you get from the platform. For current tiers and included seats, talk to sales for an exact quote.
Can we cancel anytime?+
Monthly plans can be cancelled according to the terms shown at checkout. Annual plans may include a commitment window — confirm with your agreement or account executive.
Still deciding?
Browse features and industries, or start a trial and invite a pilot crew this week.