Two trips for one repair
The tech diagnoses the fridge, the part isn't on the van, and the return visit gets booked by phone tag days later. Every extra trip eats the call's margin.
Appliance repair software that knows the unit before your tech rings the bell
Model, serial, warranty, and every past repair, on the tech's phone before they knock. FieldNexus is appliance repair software for residential and commercial service companies: scheduling, dispatch, appliance history, on-site quotes, invoicing, and a technician app that works offline. It runs a one-van shop and a multi-tech route operation alike.
- 14-day free trial
- No credit card required
- iOS & Android app, works offline
- QuickBooks & Xero sync
Rather try it yourself? Start a free trial or call 1-833-259-0555
- Scan a QR sticker to pull up the appliance's model, serial, warranty, and repair history
- Book the return visit before the tech leaves when a part has to be ordered
- Repair-or-replace options on one quote, signed and deposited at the kitchen table
- Property managers keep every unit, appliance, and invoice under one account
Where appliance repair margins go
The repair is rarely the problem. It's the second trip, the missing history, and the quote that waited until tomorrow.
Techs arrive guessing
Model, serial, warranty status, and last repair live on a paper ticket in the office, so the tech spends the first ten minutes working out what's in front of them.
The replace decision leaves with the tech
A 12-year-old washer needs a pricey board. “Let me think about it” turns into a big-box store visit that evening, and you never hear back.
One dead fridge, from call to paid
A two-visit repair when the booking, the route, the appliance record, and the invoice all live in one system.
- Mon 8:05 AM
Mon 8:05 AM
Booked online, deposit taken
The customer books a service call from your website and pays the diagnostic deposit. Brand, appliance, and symptom are captured up front.
How it works - Mon 8:20 AM
Mon 8:20 AM
Slotted into the route
The dispatch board shows the closest tech with room in the day. One tap puts the call on their phone and texts the customer an arrival window.
How it works - Mon 11:10 AM
Mon 11:10 AM
Diagnosed, history on screen
The tech scans the unit's QR sticker: model, serial, warranty, and last year's repair are already there. Diagnosis and photos go on the work order.
How it works - Mon 11:40 AM
Mon 11:40 AM
Quote signed, return visit booked
Repair-or-replace options on one quote. The customer signs and pays a deposit, and the return visit is on the calendar before the tech leaves.
How it works - Thu 9:30 AM
Thu 9:30 AM
Fixed and paid in one stop
Part installed, test run logged, signature captured. The work order becomes an invoice in one tap, paid on site and synced to QuickBooks or Xero.
How it works
Appliance repair business software, built around the service call
Replace the paper tickets, the parts notebook, and the separate card reader with one system for the office and the van.
Every appliance's history, one scan away
Each appliance is saved to the customer's property with make, model, serial number, install date, and warranty, plus every repair and part ever replaced on it. Stick a QR code on the unit and the next tech scans it to pull up the full record.
- Model, serial, and warranty dates on every unit
- Past repairs and parts replaced, tied to the appliance
- Warranty expiry alerts you can turn into a call
- Repair count and cost per unit for repair-or-replace calls
Repair or replace, decided at the kitchen table
Techs build options on site from your saved price lists, so the customer compares a repair and a fuller fix on one screen. They sign on their phone, you take the deposit, and an accepted quote becomes a work order with the return visit already booked.
- Several repair options on one quote
- Digital signatures and deposits on site
- Accepted quotes become work orders automatically
- Unsigned quotes get a follow-up automatically
Appliance repair dispatch that keeps a full route moving
See every tech, every stop, and every status on one live board. FieldNexus suggests the best tech by skills, location, and workload, so a same-day call slots into a gap instead of a callback list. Customers get their arrival window and on-the-way text automatically.
- Same-day calls slotted into open gaps in seconds
- Brand and appliance skills matched to the right tech
- Reminders and on-the-way texts that cut no-shows
- A waitlist that fills cancellations before the gap costs you
And the rest of the business, in the same system
Appliance repair work orders
Diagnosis, parts used, notes, before-and-after photos, and a full audit trail on one work order.
Appliance history & warranty tracking
Make, model, serial, install date, warranty dates, and every repair saved to the unit. Scan a QR code to pull it up.
Appliance repair invoicing software
One-tap invoices from the finished job with parts and labor carried over. Deposits, reminders, and QuickBooks & Xero sync.
Appliance repair scheduling software
Drag-and-drop calendar, arrival windows, buffer time, and automatic reminders that cut no-shows.
Appliance technician app for iOS & Android
The day's route, appliance history, quotes, photos, payments, and clock-in. Works offline in basements and laundry rooms.
Online booking for appliance repair
Customers book service calls from your website 24/7, with an optional deposit to cover the diagnostic visit.
Appliance repair CRM
Customer, property, and appliance history in one record, plus a pipeline for property managers and builder accounts.
GPS tracking for service vans
A live map of every van, accurate arrival windows, verified arrivals, and mileage reports.
Built for commercial appliance service and bigger teams, too
Commercial clients buy on response times, records, and paperwork. Property managers want every unit's appliances documented, kitchens and laundries want their equipment maintained on schedule, and your dispatcher has a full board to keep moving. FieldNexus runs all of it next to your residential calls.
Built for work like
- Property management portfolios
- Apartments & multi-family
- Restaurants & commercial kitchens
- Laundromats & on-premise laundry
- Hotels & hospitality
- Senior living
- Unit turnovers
Running a commercial or multi-crew operation?
We'll walk through your contracts, sites, and crews, and scope guided setup for your team.
Every unit under one account
A property manager with 300 apartments is one customer with 300 units, each with its own appliances, serial numbers, service history, and documents.
Maintenance contracts that schedule themselves
Preventive maintenance on commercial kitchen and laundry equipment runs on agreements that book the visits, bill on repeat, and flag renewals before they lapse.
Proof of work property managers ask for
Required checklists, before-and-after photos, and signatures on every job, stored on the unit and searchable when the client asks.
The right tech on commercial calls
Skills- and certification-based dispatch sends commercial refrigeration or laundry work to the techs qualified for it, across every crew.
Billing that fits commercial clients
Deposits, staged invoices, and partial payments for larger jobs. Clients see their history, documents, and open invoices in a branded portal, and send new requests there.
Control as the team grows
Role-based access, manager-approved timesheets, and guided implementation for larger teams.
Basement laundry room?
No signal, no problem.
Washers, dryers, and freezers live where the bars run out. The FieldNexus app keeps working offline, so your techs finish the diagnosis, capture the signature, and move to the next stop. The office catches up the moment they're back in range.
Keep working with no bars
Update job status, work through checklists, log parts, take photos, and capture signatures without waiting for a signal.
Nothing is lost
Every change is saved on the phone and queued, so a dead zone never means a missing ticket or a second trip.
Syncs on its own
When the phone reconnects, queued work syncs automatically and the office sees it. No one re-types anything.
Stop paying for the second trip
See the appliance's history, quote on site, and book the return visit before you leave. See it in a 30-minute demo.
Switching is easier than you think
Running in a day
Most teams schedule their first real jobs within a day of signing up.
Bring your customer list
Import templates and checklists for moving off spreadsheets or another tool.
Try before you pay
Every feature unlocked for 14 days. No credit card required.
How to choose the best appliance repair software
Comparing software for appliance repair? Make sure it does these six things. FieldNexus does all of them.
History on every appliance
Model, serial, warranty, and past repairs saved to the unit, so techs arrive knowing what they're fixing.
Return visits booked on the spot
When a part has to be ordered, the second visit should be on the calendar before the tech leaves, not after a round of calls.
Quotes and deposits from the job site
Repair-or-replace options, signatures, and deposits on the tech's phone, so the decision doesn't walk out the door.
Parts tracked from van to invoice
Parts logged on the work order should flow straight onto the bill, without anyone re-typing them.
Residential and commercial in one system
Multi-unit accounts, maintenance contracts, and staged billing for commercial clients, next to your residential calls.
Accounting sync and a real trial
Two-way QuickBooks or Xero sync, an import path for your customer list, and a free trial long enough to run real jobs.
Guides worth a read
How to Reduce No-Shows and Last-Minute Cancellations for Home Service Appointments
Confirmations, reminders, deposit policies, and capacity planning that protect technician utilization without sounding hostile to customers.
8 min readHome Service Sales and Estimates: Best Practices for Higher Win Rates
Diagnosis-first selling, option packaging, financing clarity, and digital acceptance—ethical techniques that reduce buyer hesitation.
10 min readField Service Invoicing and Payments: Speed, Accuracy, and Lower DSO
Same-day invoices, field card present, deposits, and change orders—how leading teams shorten the cash cycle without adding finance headcount.
9 min readAppliance repair software questions, answered
What is appliance repair software?
Appliance repair software runs the business side of an appliance service company in one system: booking and scheduling service calls, dispatching technicians, work orders, appliance history, quotes, invoicing and payments, and customer records. FieldNexus covers all of these, with a mobile app for technicians in the field.
Can FieldNexus track appliance model and serial numbers?
Yes. Each appliance is saved to the customer's property with make, model, serial number, install date, warranty information, and its full repair history. Techs can attach a QR code to the unit and scan it to pull up the record on the next visit.
Can FieldNexus track appliance warranties?
Yes. You can record manufacturer and extended warranty expiration dates on each appliance and get alerts when a warranty is about to expire, so techs know the coverage status before they arrive.
How does FieldNexus handle repairs that need a second visit?
The tech records the diagnosis, photos, and parts needed on the work order, the customer approves the quote on site, and the return visit is scheduled before the tech leaves. When the job is finished, the work order becomes an invoice with the parts and labor carried over.
Can technicians quote and take payment on site?
Yes. Techs build quotes in the app, including several options on one quote, and customers sign digitally on the spot. You can take a deposit, and when the job is done the work order becomes an invoice in one tap. Customers pay by card, Apple Pay, Google Pay, or a payment link by text or email.
Can customers book appliance repair online?
Yes. Embed the FieldNexus booking form on your website and customers can book 24/7. They choose the service and a time and enter their address, and the job lands in your schedule. You can require a deposit at booking to cover the diagnostic visit and cut no-shows.
Is there an app for appliance repair technicians?
Yes. The FieldNexus app is available on iOS and Android. Techs see their route and appliance history, update job status, log parts, capture photos and signatures, build quotes, collect payment, and clock in and out. It keeps working offline and syncs when the connection returns.
Does FieldNexus work for commercial appliance repair?
Yes. A property manager or commercial client can have many properties and units under one account, each with its own appliances, service history, and documents. Preventive maintenance on commercial kitchen and laundry equipment runs on service agreements, and larger jobs can be billed with deposits, staged invoices, and partial payments. Clients see their history and invoices in a branded customer portal.
Does FieldNexus work with QuickBooks?
Yes. Invoices and payments sync automatically with QuickBooks and Xero, so your books stay current without double entry.
How much does appliance repair software cost?
FieldNexus pricing scales with your team size and the features you need, so a one-van shop doesn't pay for enterprise tools. Every plan starts with a 14-day free trial with no credit card required, and a demo is the fastest way to get an exact quote.
How long does it take to get set up?
Most teams schedule their first jobs within a day. If you are moving from spreadsheets or another tool, our team provides import templates and checklists, and larger companies can add guided implementation.
Run more than one trade? See FieldNexus for HVAC, plumbing and electrical, or the full field service software overview.
Know the unit. Fix it faster. Get paid on site.
Book a 30-minute appliance repair walkthrough, or start a 14-day free trial and run real jobs yourself. No credit card required.
Prefer to talk? Call 1-833-259-0555